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Effective Date: January 1, 2025
Thank you for visiting www.whaleryder.com ("we," "us," or "our"). WhaleRyder values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website.
1. Information We Collect We collect personal information directly from you and automatically through your use of our website.
- Contact Information: When you contact us through our website's contact form or sign up for our newsletter, we collect your name and email address. This information is used to respond to your inquiries and provide you with updates and information about WhaleRyder.
- Usage Data: We automatically collect information about your interaction with our website, such as the pages you visit, the links you click, your IP address, browser type, operating system, and referring URLs. We use Google Analytics to collect and analyze this data to understand how users engage with our website. Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of our website. Cookies are small text files that are stored on your device. We use them for:
- Essential Website Functionality: To remember your preferences (e.g., language) and enable basic website features.
- Analytics: To track website traffic and user behavior through Google Analytics.
- Plugins and Add-ons: This website may use plugins and add-ons to provide additional functionality. These may collect information about you and your activity. Please review the privacy policies of these plugins and add-ons for more information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to Inquiries: To respond to your questions and requests submitted through our contact form.
- To Improve Our Website: We analyze usage data to understand how users interact with our website, identify areas for improvement, and optimize the user experience. This includes using Google Analytics to understand user demographics and interests.
- Website Functionality: To enable basic website functionality and personalize your experience using cookies.
- Marketing Communications: With your consent (where required by law), we may use your email address to send you newsletters and promotional materials about WhaleRyder. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in the email.
3. Information Sharing
We may share your information with the following third parties:
- Google Analytics: We share usage data with Google Analytics to analyze website traffic and user behavior. Google Analytics may use this data for its own purposes, including advertising. Please see Google's Privacy Policy for more information on their data practices.
- Service Providers: We may engage third-party service providers to assist us in operating our website, sending emails, and providing other services. These providers will have access to your information only as necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information for marketing purposes.
To exercise these rights, please contact us at onboarding@whaleryder.com. We will respond to your request within a reasonable timeframe.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to Secure Sockets Layer (SSL) encryption technology, pseudonymisation, internal data access restrictions, and strict physical access controls to buildings & files. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children's Privacy Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the latest revision. We encourage you to review this policy periodically to stay informed about how we handle your information.
9. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at onboarding@whaleryder.com.
- Disclaimer: This is a sample privacy policy and may not be fully compliant with all applicable laws. It is recommended to consult with a legal professional to ensure your privacy policy meets all legal requirements.
Last Updated: February 10, 2025
Welcome to WhaleRyder! These Terms and Conditions ("Terms") govern your use of WhaleRyder’s website, platform, and services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use our Platform.
Bookings made through our Website, Mobile App, or via our employees or authorised representatives through telephone, email, instant messaging applications, or any other form of communication shall be subject to these Terms.
1. Definitions
1.1. "WhaleRyder" refers to our crypto-friendly travel services platform, its website, and associated services.
1.2. "User" refers to any individual or entity accessing WhaleRyder’s services.
1.3. "Service Providers" refers to hotels, airlines, and other travel-related companies whose products and services are offered on the Platform.
1.4. "Digital Assets" refers to cryptocurrencies and other blockchain-based assets.
2. General Conditions
2.1. Eligibility: Users must be at least 18 years old and capable of entering legally binding agreements. By using WhaleRyder, you represent and warrant that you meet these requirements.
2.2. Account Security: Users are responsible for maintaining the confidentiality of their account credentials and are liable for all activities conducted through their account. You must notify us immediately of any unauthorized access to or use of your account.
2.3. Compliance with Laws: Users agree to comply with all applicable laws, regulations, and guidelines, including those related to anti-money laundering (AML), consumer protection, and sanctions compliance.
3. Platform Use
3.1. WhaleRyder provides a platform for booking hotels, flights, and other travel-related products and services using Digital Assets and traditional payment methods.
3.2. All bookings made via WhaleRyder are subject to the terms and conditions provided by the respective Service Provider, including cancellation and refund policies.
WhaleRyder is not responsible for the Service Provider's terms.
3.3. WhaleRyder acts as an intermediary and is not liable for disputes between Users and Service Providers. Any issues or disputes regarding bookings must be resolved directly with the Service Provider.
3.4. WhaleRyder does not guarantee the availability of specific hotels, flights, or other travel products and services.
3.5 WhaleRyder may use AI (Artificial Intelligence) tools to assist with customer service. By using our platform, you consent to AI tools reading and understanding your conversations with us.
4. Digital Asset Transactions
4.1. Users are responsible for ensuring the accuracy of their Digital Asset payment details when making bookings. Cryptocurrency transactions are irreversible. WhaleRyder is not responsible for losses due to incorrect payment details.
4.2. WhaleRyder is not responsible for fluctuations in the value of Digital Assets.
4.3. Users are responsible for paying any transaction fees associated with Digital Asset transactions.
4.4. WhaleRyder may use third-party payment processors to facilitate Digital Asset transactions. Your use of these payment processors is subject to their terms and conditions.
5. Sanctions Compliance
5.1. WhaleRyder's services are not available to individuals, entities, or jurisdictions subject to sanctions imposed by the United Nations, European Union, United States, or other applicable jurisdictions.
5.2. Users must not use WhaleRyder for transactions that violate sanctions or export control regulations.
5.3. WhaleRyder reserves the right to terminate or restrict access to Users found in violation of sanctions or related laws.
5.4. Users agree to indemnify and hold WhaleRyder harmless from claims or losses arising from any breach of sanctions compliance.
6. Intellectual Property
6.1. All content, trademarks, and materials on the Platform are the property of WhaleRyder or its licensors. Unauthorized use is prohibited.
6.2. Users are granted a limited, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only.
7. Liability and Indemnification
7.1. WhaleRyder is not liable for any losses, damages, or disputes arising from:
- Service Provider services or non-performance. - Errors in Digital Asset transactions. - Your use of AI tools to assist with customer service. - Violations of applicable laws by Users. - Inaccuracies or omissions in information provided on the Platform. - Interruptions or unavailability of the Platform.
7.2. Users agree to indemnify and hold WhaleRyder harmless from claims, damages, or legal proceedings arising from their use of the Platform, their breach of these Terms, or their violation of any law or the rights of a third party.
8. Data Privacy
8.1. WhaleRyder processes User data in compliance with its Privacy Policy, which is incorporated into these Terms by reference.
8.2. Users consent to the use of their personal data for processing bookings, improving the Platform, and sending marketing communications (subject to opt-out options).
9. Termination
9.1. WhaleRyder reserves the right to suspend or terminate accounts for:
- Breach of these Terms. - Fraudulent activity. - Violation of sanctions or other applicable laws. - Any conduct that WhaleRyder, in its sole discretion, deems harmful to the Platform or other Users.
9.2. Users may terminate their account at any time by contacting WhaleRyder support.
10. Modifications
10.1. WhaleRyder reserves the right to modify these Terms at its sole discretion.
10.2. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the updated Terms.
11. Governing Law
11.1. These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.
12. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the laws of Hong Kong.
13. Contact Information
If you have questions about these Terms, please contact us at:
Email: onboarding@whaleryder.com
Address: Room 99 King Fuk Street, San Po Kong, Wong Tai Sin District, Kowloon, HONG KONG
Disclaimer: These are sample Terms and Conditions and may not be fully compliant with all applicable laws. It is highly recommended to consult with a legal professional to ensure your Terms meet all legal requirements in your jurisdiction.